For most of my career, people have pulled me in when the work really matters. When a project is high stakes. When there are a lot of moving parts. And often... when there's a room full of smart people, each seeing the problem from a different angle.
That's my favorite kind of work.
I love helping organizations:
I enjoy walking into ambiguity, asking good questions, making complexity visible, and helping people make confident decisions, decisions that are good for both the business and the humans it serves. And have fun while doing it!
Leading AI opportunity mapping, NYC
Customer experience is only one piece of the puzzle. I connect workflows, operations, technology, incentives, and organizational constraints to understand what's really driving the problem.
Research isn't the finish line. I help leaders prioritize opportunities, make confident decisions, and align around what matters most.
The best solutions don't come from one discipline. Product, technology, operations, data, compliance, and frontline teams all see something different. My role is helping them see it together.
People leave with more than ideas. They leave with clarity, momentum, and a practical path forward that teams can actually execute.
Journey mapping, Non profit
Establishing Credit Union Innovation Lab & Strategic Foresight session
Currently open to full-time, contract, or consulting. Principal/Staff level.
Service & Product Design, AI Activation, UX Research